coz Sunday was a bad day for me.....

年初一都係 bad day? 發生咩事?

年初四  一 d 新年 feel 都冇

我地睇係年初一, 不過係好多人眼中, 果係只係情人節

咩事呀?

there was a guest (crew member) complained one of the rm next to her smoke inside. And she walked down and and asked "is it smking room" and I said no (by that time we found out that smoking room had a pet inside and had to move to different room, but officially that's a smoking room), but I did ask "would you like to move to different floor". She declined my request.....

2nd time she (crew member) asked again, I just told her "they will going to move" coz they were not back from dinner yet....and I re-asked her again, would you like to move to different floor, once again,she declined....

3rd time he (crew members's bf/hubby) called down and found out there was a dog barking inside, and keeping complaining.....by that time, the smking room ppl they don't wanna move out from that room, and argued with my colleague that we were pet friendly hotel (they though all the rooms are petfriendly, but for sure it's not), so then my manager talked to them....so they (crew member)still needed to move even they didn't want to....

我打完就唔見晒人????

我剛剛返埋位, 睇緊

cap, 妳都做晒可以做的野, 係個客問題, 關妳咩事

hihi 小美!