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benedictling     Rank: 4Rank: 4
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發表於 2008-12-9 01:27 AM  資料  個人空間  短訊  加為好友 
Guys, I want to ask some opinion from you guys.  

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benedictling     Rank: 4Rank: 4
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發表於 2008-12-9 01:28 AM  資料  個人空間  短訊  加為好友 
I have a humidifier which bought 1 year ago.  It comes with 3 years warranty.  I took it out from my storage and use it again for this winter.  But it doesn’t work.  I brought it back to store, and they can’t fix it (don’t know what’s the reason).  They said they can give me 2 options.  1)  They can ship it back to the factory which in U.S, and they will fix it for me.  But it will take 2-3 weeks, and I have to pay $35 for shipping.  (no charge for fix the humidifier, because it still under the warranty).  I ask why I need to pay for the shipping.  The store said the warranty only cover all damage part in 3 years, not include the shipping.

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ultraegg (我係2蛋爸爸!)     Rank: 7Rank: 7Rank: 7
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發表於 2008-12-9 01:29 AM  資料  個人空間  短訊  加為好友 


QUOTE:
原帖由 Coolio 於 2008-12-8 12:23 發表
oh no, just that i don't know if the decription is misleading or not, that's all, man.


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benedictling     Rank: 4Rank: 4
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發表於 2008-12-9 01:30 AM  資料  個人空間  短訊  加為好友 
The second option is:  If I don’t want to pay the shipping, and don’t want to wait for 2-3 weeks.  Then I can pay $50 to get another humidifier (which is higher model…it has digital panel, and digital humidity sensor and etc…)   So which option that you guys will pick?

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ultraegg (我係2蛋爸爸!)     Rank: 7Rank: 7Rank: 7
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發表於 2008-12-9 01:31 AM  資料  個人空間  短訊  加為好友 
ben, 咩牌子呀?

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mickeyGoUp     Rank: 7Rank: 7Rank: 7
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發表於 2008-12-9 01:33 AM  資料  個人空間  短訊  加為好友 
ben, I think I would pay $15 more to get a new one.  who knows how long it will last after u fixed your current one?  but I personally never owned a humidifier before so I don't know much about it.





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ah_cho     Rank: 5Rank: 5Rank: 5
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發表於 2008-12-9 01:34 AM  資料  個人空間  主頁 短訊  加為好友 


QUOTE:
原帖由 benedictling 於 2008-12-8 10:30 AM 發表
The second option is:  If I don’t want to pay the shipping, and don’t want to wait for 2-3 weeks.  Then I can pay $50 to get another humidifier (which is higher model…it has digital panel, and dig ...

i would pay $50 to get a new one
remember my hot water pot? it caused lots of trouble for warranty...
it wasn't a repair.. just an exchange
but it took me 4 months and wrote 3 different letters in order to get a new one back
i almost wanted to send panasonic a bomb if they were not going to send me a new one....

mine was panasonic and i had to pay for shipping too....





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ah_cho     Rank: 5Rank: 5Rank: 5
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發表於 2008-12-9 01:34 AM  資料  個人空間  主頁 短訊  加為好友 
by the way,
ben, can you just ask for refund??





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Coolio     Rank: 4Rank: 4
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發表於 2008-12-9 01:40 AM  資料  個人空間  短訊  加為好友 
yeah ben, unfortunately that's a common practice with waranties...which usually don't cover shipping cost...if i were you, i would just spend my $35 on a different humidifier from elsewhere, the hell with this company, man!!! LOL





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benedictling     Rank: 4Rank: 4
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發表於 2008-12-9 01:41 AM  資料  個人空間  短訊  加為好友 
hmm...

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